Ticket Information
Would you like to learn more about purchasing tickets? Do you have questions about standing room, U27 tickets, or the ticket exchange? You’ll find everything you need to know here!
Standing room
Our 435 standing room seats are ideal for a spontaneous visit to the opera. They are sold exclusively on the day of the performance and offer an opera experience at particularly affordable prices – each standing room ticket is available starting at €4 (BT-Card).
Each seat has its own screen for subtitles in up to 8 languages. English, German, and the original language are always available.
Buy Tickets
Seats are always available for purchase for the current month and the upcoming two months. For example, tickets for the entire month of March go on sale on January 1.
Standing Room tickets always go on sale on the day of the respective performance starting at 10:00 a.m.
Pre-Order Tickets
For all performances taking place more than two months from now, tickets can be pre-ordered up to one month before sales begin.
Tickets are allocated approximately three months before the month of the performance, but in any case before the start of regular sales.
Our Discounts
Ticket Returns
If you wish to return tickets you have already purchased, you can list them on our commission exchange.
Exchanging or returning tickets outside of the commission exchange is only possible if the performance is canceled or another work is performed instead.
For further information, please see our Terms and Conditions.
If you are unable to attend a performance, you can list your tickets for resale on our commission exchange. If the resale is successful, the purchase price will be refunded to you minus a commission fee of 10% (minimum €3).
If you wish to return tickets from subscriptions or ticket cycles, please contact our subscription office.
Release tickets for resale
- Log in to your account in the ticket shop.
- Go to “My Opera” and then to “My Tickets.”
- Select the event in question and click on “Your Seats.”
- Click on “List seats for resale.”
- Select the desired seats or the entire order.
- Confirm the transaction.
Your tickets will then be available again in the ticket shop. As soon as a resale has taken place, you will receive a confirmation via email. A refund will only be issued if the resale is successful.
You can find the current status of your listings at any time under “My Opera” – “My Resales.”
If you decide you want to use your tickets yourself, you can remove them from the commission exchange at any time before a successful resale.
Tickets that have already been resold via the resale platform lose their validity.
Refund
For online or telephone purchases made by credit card, the refund is automatically issued to the credit card.
For payments via SEPA direct debit, the amount is automatically refunded.
If you pay in cash, by bank transfer, or by credit card at the box office, the amount will be credited to your Bundestheater customer account and can be used for future purchases.
Returning a ticket that has already been paid – for reasons such as illness, inability to attend, changes to your travel plans or other reasons – is generally not possible.
This also applies to cast changes, denial of entry due to late arrival, as well as the cancellation of subtitles, exchanges or refunds of purchased tickets are not permitted.
If you have any issues with our online ticket shop, please contact our service hotline: +43 1 51444 2222 (Monday through Friday, 10:00–19:00). Alternatively, you can also contact us by email at tickets@bundestheater.at.
Please note that the minimum age is 5 years. A maximum of 2 children's tickets are available per purchase.
The following productions/performances are excluded from our children’s ticket offer:
- Premiere performances (opera and ballet)
- Productions with an age recommendation of 16+ or older
- Ballet Gala
- Die Fledermaus (only on December 31)
- Nigl & Ofczarek Concert
- Othello
- Parsifal
- Salome
- Wozzeck
When you purchase children’s tickets online, you will receive a PDF attachment with your purchase confirmation. Children’s tickets purchased online must be picked up on the day of the performance up to 30 minutes before the performance begins using the pickup slip provided to you. If you pick them up too late, your child’s ticket will be returned to general sale. QR codes in the wallets are not valid in this case.
Seats for which a child ticket has been purchased may only be occupied by persons under the age of 16.
Misuse (a person aged 16 or older sitting in a child ticket seat) will result in a ban from the premises as well as claims for damages and will be reported to the police.