Declaration of accessibility
We endeavor to make our website accessible in accordance with the Accessibility Act as amended to implement the European Accessibility Directive (Directive 2019/882) on the accessibility requirements for products and services.
The Web Content Accessibility Guideline - WCAG 2.2 was complied with as far as possible.
This accessibility statement applies to the website https://www.wiener-staatsoper.at/
Non-accessible content
The content listed below is not accessible:
- Our videos lack transcripts and, in some cases, subtitles, so the spoken content is not available for deaf users. This means that WCAG success criterion 9.1.2.3 (Audio description or full text alternative for videos) and 9.1.2.2 (Recorded videos with subtitles) are not met.
- On some pages there is no h1 heading, which means that there is no meaningful sequence (WCAG success criterion 9.1.3.2).
- The logos of individual sponsors are sometimes very difficult to recognize. This is due to the default graphics and cannot be rectified (WCAG success criterion 9.1.4.3).
- A few production titles are too long on the calendar page. These cannot wrap correctly responsively on smaller resolutions and are therefore visually cut off (WCAG success criterion 9.1.4.10).
- Moving content (videos) in the header area of a production cannot be paused (WCAG success criterion 9.2.2.2).
- In some places, the HTML syntax for the visual display of shifted text passages is not correctly adhered to due to the web design (WCAG success criterion 9.4.1.1).
- Inline frame elements (iframes) for the display of Spotify playlists do not have a title attribute (WCAG success criterion 9.4.1.1).
Creation of the accessibility statement
This statement was created on the basis of an assessment carried out by a third party (Getdesigned GmbH) in February 2026
Feedback and contact details
Our website is constantly being improved. Usability and accessibility are very important to us. If you encounter any barriers on our website that hinder or restrict your use, please let us know at the following e-mail address: digital@wiener-staatsoper.at.
In this case, please briefly describe the problem, state the URL of the website or document concerned and use the subject "Report of a barrier on the website www.wiener-staatsoper.at". We will review your request and contact you as soon as possible.
Enforcement procedure
If you do not receive a satisfactory response from the above contact option, you can submit a complaint to the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the contact form.
To the contact form of the complaints office
These complaints are examined by the FFG to determine whether they relate to violations of the provisions of the Web Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an institution attributable to it.
If the complaint is justified, the FFG must issue recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the deficiencies in question.
Further information on the complaints procedure
Declaration on the accessibility of the ticket shop
The Vienna State Opera endeavors to make its ticket store accessible in accordance with the Federal Act on Barrier-free Access to Websites and Mobile Applications of the Federal Government (Web Accessibility Act - WZG) Federal Law Gazette I No. 59/2019 as amended.
This declaration on accessibility applies to the ticketshop tickets.wiener-staatsoper.at
Status of compliance with the requirements
This website is partially compliant with conformance level AA of the "Web Content Accessibility Guidelines - WCAG 2.1" or with the applicable European Standard EN 301 549 V3.2.1 (2021-03) according to Directive (EU) 2016/2102 of the European Parliament and of the Council due to the following exceptions.
Content that is not accessible
The content listed below is not or not fully accessible:
The seating plan booking in the ticket store is not accessible in accordance with WCAG 2.1 AA. Alternatively, the best seat booking can be used.
The following pages are not yet fully optimized:
- Selection of a voucher
- Selection of an article via the article page
- Selection of seats via the calendar function
- The customer area "My Theater" (exception: entering and changing customer data)
When images are used, it is not always possible to guarantee that descriptive texts are stored.
Creation of the accessibility statement
This declaration was created on August 31, 2022.
The declaration was prepared on the basis of an assessment carried out by the following company
JetTicket Software GmbH
Spitalstraße 5
7350 Oberpullendorf, Austria
UID ATU 64585318
Regional Court Eisenstadt, FN 317505w
This declaration was last reviewed on August 31, 2022